Terms and conditions

1. Service agreements and general terms

Any advisory agreement, proposal, or signed contract prevails over these general terms in the event of a discrepancy; these terms apply otherwise, or on a supplementary basis.

2. Pricing and payment

Prices are in Canadian dollars (CAD), plus applicable taxes. Full payment confirms the service; ProspèrIA reserves the right to decline a registration at its discretion.

Terms vary by service type:

• Platform subscription (MASP): billed on a recurring monthly basis, per user, in advance.
• Advisory and implementation mandates: 50% upon acceptance and 50% upon completion (no later than three months after the start).
• Workshops and training: 100% at purchase.

Late payment: interest of 1.531% per month (20% per year) applies to any balance unpaid after 30 days. Accepted payment methods: cheque, bank transfer, credit card.

3. Cancellation and termination

• Workshops and training: cancellation is possible up to 30 days before the event, subject to a retention of $225 + taxes. After that, no refund is issued, but a participant may be replaced. If ProspèrIA cancels: postponement or full refund.
• Subscription (MASP): terminable on 10 business days’ written notice; the current period remains payable.
• Advisory mandates: unilateral termination on 10 business days’ written notice; the client remains responsible for services rendered and pre-approved expenses up to the effective date.

4. Nature of AI services and liability

• ProspèrIA is bound by an obligation of means, not of result.
• The services rely on generative artificial intelligence systems, whose outputs may contain inaccuracies. The client remains responsible for validating results before any use and for the decisions made on that basis.
• ProspèrIA promotes a responsible and supervised use of AI; it does not replace the client’s professional judgment.
• Except in cases of gross or intentional fault, ProspèrIA’s liability is limited to the fees paid for the relevant service, excluding indirect damages.

5. Confidentiality and protection of personal information (Law 25)

ProspèrIA processes the client’s data and personal information solely for the purpose of providing the services, with reasonable security measures, in compliance with Law 25. Processing is detailed in our Privacy Policy.

6. Intellectual property

• ProspèrIA’s methods, templates, agents, configurations, prompts, and documentation remain its exclusive property.
• The client’s data and final deliverables belong to the client, subject to full payment.
• The client obtains a right to use ProspèrIA’s components solely for the agreed purposes; reproduction or resale requires written authorization.

7. Publicity

The client authorizes ProspèrIA to display its name and logo as a reference. This consent is revocable at any time upon written request.

8. Governing law

These terms are governed by the laws of Québec. Any dispute is submitted to the courts of the judicial district of Longueuil.

9. ProspèrIA connectors

The following provisions apply to a subscription to a ProspèrIA connector (QuickBooks, Google Workspace or other).

• Purpose: the subscription provides access to a connector deployed in an instance dedicated to your organization and hosted in Canada.
• Billing: monthly subscription at the current rate, per connector, plus taxes, paid in advance by card and renewed automatically each month.
• Activation: the instance is deployed after payment and validation by ProspèrIA. Some third-party steps (for example, Intuit’s review of an application) may extend the timeline.
• Cancellation: you can cancel at any time from your subscription portal. Cancellation takes effect at the end of the period already paid; no refund is issued for a period already begun.
• End of service: when the subscription ends, access is cut off and the instance is deleted within 30 days. Your applications, accounts and secrets remain yours, in your environment.
• Non-payment: automatic reminders are sent; if they fail, the subscription is terminated and the previous point applies.
• Price changes: any change is announced at least 30 days in advance and applies to the renewal following that notice.
• Your responsibilities: you manage your users’ access and your secrets; ProspèrIA keeps none of them.
• Availability: the service is provided on a best-effort basis, with no service level commitment, and depends on the availability of third-party services (Intuit, Google, Anthropic).
• Personal information: the connector only sends Claude what your users ask of it. Details are in our Privacy Policy.

10. Contact us

For any question, change, or claim: info@solutionsprosperia.com.